Shipping process
Shipping processing
Orders received by us by around 11 a.m. are usually shipped the same day, provided the item is in stock. Orders that are received after 11 a.m. and are in stock will be handed over to the shipping service provider (DHL) on the next working day (Mon-Fri) at the latest.
If your order contains items marked Delivery time 2-7 days, we need 2-7 working days to prepare this order and then hand it over to the selected shipping service provider.
We reserve the right to make partial deliveries so that you receive part of the goods quickly.
** Unfortunately we cannot deliver to Switzerland at the moment for organizational reasons. As soon as we have fixed the problem we will inform you. We apologize for any inconvenience.
Shipping service provider
Our customers receive their orders exclusively through DHL.
shipping time
All shipping options we offer are standard shipping. Express shipping with guaranteed delivery time is not offered. DHL guarantees a delivery time of 2-5 days in its terms and conditions. As a rule, the packages are delivered on the next working day, but this is not an obligation! Please refrain from making inquiries within the first 5 working days after dispatch. The packages have left our area of responsibility and an investigation order can only be initiated after a 5 day period.
If the package has been shipped by us, you will receive a shipping confirmation by email (please check whether the confirmation email has ended up in spam before making an inquiry).
Please note that delivery may be delayed before and after public holidays.
The times given here are empirical values from the last few years. The processing times of our internal processes are not a guaranteed promise, so the delivery time can be extended accordingly due to above-average order volumes such as the start of the semester, Christmas or delays in delivery by suppliers. For prepayment orders or unfinished PAYPAL orders, the shipping process only begins after payment has been received in our bank account. Please also note the bank term. If the money is out of your account, it does not mean that we have already received the payment.